Support

Contact us

Email: wakeupla.support@proton.me. We usually reply within one to two working days. Include your iPhone model, your iOS version and what happened — it saves a round trip.

The alarm didn't ring

WakeUpLa is built on Apple's AlarmKit, so alarms are real system alarms that ring through silent mode and Focus. If one genuinely didn't fire, check these in order:

• Is the alarm switched on, and is today one of its scheduled weekdays?
• Did you use 「放我一馬」 (one-off skip) last time? That skips exactly one ring.
• Did you grant the alarm and notification permissions on first launch? (iPhone Settings → WakeUpLa)
• Did the phone have battery? A powered-off phone rings for nobody.

If all of that checks out and it still didn't ring, email wakeupla.support@proton.me with the alarm time, your iPhone model and your iOS version, and we'll dig in.

A mission won't pass

Nine times out of ten it's the environment, not you:

• Photo hunt: turn a light on, get closer, and fit the whole object in frame — the AI check has to clearly recognise the thing you picked.
• Push-ups / squats: prop the phone about a metre in front of you so the camera sees your whole body, and do full, unhurried reps so they count.
• Read aloud: hold the mic button down while you speak, read loudly and slowly, and turn off the fan or aircon next to you if you can.
• Scan code: make sure it's the same barcode or QR you registered — a new tube of toothpaste needs registering again.

If a mission is stuck or refuses to verify no matter what, email us and say which mission it was and what you tried.

How do I cancel my subscription?

iPhone Settings → tap your name at the top → Subscriptions → WakeUpLa → Cancel Subscription. You keep access until the end of the current billing period. On the Lifetime plan there is nothing to cancel in the first place.

All subscriptions and purchases are billed by the App Store — we never see your card and cannot issue refunds ourselves. Request a refund from Apple at reportaproblem.apple.com.

How do I delete my account?

In the app: Settings → account → delete account. That permanently removes your authentication record and profile — there is no undo. Alarms, wake records and streaks stored on the phone go when you delete the app.

If you have already deleted the app and can't reach that button, email wakeupla.support@proton.me from the address you signed up with and we'll take care of it.